Shipping Policy
At Lorraine Industries, we work hard to get your pet’s essentials to your door quickly and safely. Below is everything you need to know about our shipping process.
1. Processing Time
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Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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During peak times or sales, processing may take slightly longer, but we’ll always keep you informed.
2. Shipping Rates & Delivery Estimates
We offer standard and expedited shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $X.XX or FREE over $XX |
| Expedited Shipping | 1–3 business days | $X.XX |
| Local Delivery (if available) | Same or next day | Free or $X.XX |
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Shipping times are estimates and may vary depending on your location and carrier delays.
3. Shipping Locations
We currently ship within [Your Country or Regions You Ship To].
Unfortunately, we do not ship to:
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P.O. Boxes (for some carriers)
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International destinations (unless specified)
4. Order Tracking
Once your order ships, you’ll receive a tracking number by email. You can track your package directly through the carrier's website.
5. Lost or Damaged Packages
If your package is lost or arrives damaged:
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Please contact us at [Your Email] within 7 days of the delivery date.
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We’ll work with the carrier to resolve the issue or send a replacement.
6. In-Store Pickup (Optional)
Prefer to pick up your order? Choose Free In-Store Pickup at checkout, and we’ll have your order ready within 24 hours.